Refund policy

2.1. You can request a full refund for a credit pack within 14 days of payment if none of the credits from that pack have been used.

2.2. If part of the credits has been used, the unused part may be refunded in proportion to the price paid, minus the credits used. Bonus and promotional credits are not refundable and are removed together with the refund.

3.1. A subscription is paid for one period at a time and can be left without renewal at any time; access remains until the end of the paid period.

3.2. You can request a full refund for the current period within 14 days of payment if none of the period’s credits have been used. After credits have been used, the current period is not refunded, except in the cases described in section 4.

If you were charged twice, charged but did not receive the credits, or could not use the Service because of a failure on our side, we will refund the amount in full or add the missing credits — at your choice.

• credits already spent on successful generations, including results you did not like — AI outputs are unpredictable by nature;
• free generations, bonus and promotional credits;
• credits spent on requests that violate the acceptable use rules, and accounts blocked for such violations, to the extent permitted by law.

6.1. Write to — from the email address of your account and include the order number (shown in Account → Plan & billing) and the reason for the request.

6.2. We review requests within 10 working days. Approved refunds are made to the original payment method through the same payment service; the time it takes for the money to arrive depends on your bank or payment service.

6.3. When a refund is made, the corresponding credits are removed from your account.

This policy does not limit your rights under the Law of the Republic of Uzbekistan “On the Protection of Consumer Rights”. The Provider’s details are listed below.